Define the Problem

Working out what the actual problem is that needs to be solved.

We work with you to

• Define the problem that needs to be addressed

• Validate that the problem is real

• Specify the benefits that will result from addressing the problem.

Business target achievement concept. The young businessman is happy that the business is as successful as an arrow that shoots accurately into the center of the target. Vector illustration.

What will it do for you?

Too often business cases are centred around the addressing the wrong problem. This not only wastes time and money but the problem still exists.

This can lead to people feeling frustrated and loss of confidence that the problem can be solved.

Knowing what is the actual problem that needs to be solved enables you to focus on by clearly defining it as a problem statement.

This needs to include the main likely impact on your organisation and align with the following 8 benefit areas:

• Corporate image, reputation, standing etc.

• Change in risk profile

• Impact on efficiency

• Impact on service delivery

• Alignment to your corporate plans e.g. Business Plan, Customers Strategies

• Financial impact

• Number of customers affected

• Number of staff affected

Stakeholders sometimes try to define the problem or issue from their point of view. If they succeed in having it defined to suit their interests, it obviously becomes harder for you to resolve it from your point of view.

That is why having an independent person assist to define the problem is so important.

Outcomes
  • Preliminary Business Case
Next steps
Graphic with a title of Define the problem. Text reads Investigating and determining what is the actual problem that needs to be solved and/pr business opportunity to take up.
Graphic with title Analyse the benefits from an investment. Text reads Determining the benefits that can come from solving the problem and/or the opportunity.
Graphic with title Decide and text of Determining the benefits that can come from solving the problem and/or from the opportunity.
Graphic with the title Implement Investments. Text reads Implement the solution by one or more projects and continually reviewing the project to make sure the problem will be solved and benefits realised.
Graphic with heading Realise benefits. Text reads Tracking and making sure that the benefits are being delivered and imbedded in BaU operations.
Graphic with the title of Learn for future business improvements. Text reads Working out how you can do things better next time.
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